FAQ

We run Sprinter vans. They are perfect for moving in the city. Big Boy dimensions: 7.5′ tall x 5.5′ wide x 13.5′ long. Baby Boy dimensions: 6′ tall x 5.5′ wide x 13.5′ long. When we are really busy, we rent a Sprinter van that is fairly similar in size.

We have 3 options.

1. First move of the day with an estimated start time of 9-10AM

2. Second move of the day with an estimated start time of 12-3 PM

3. Third move of the day with an estimated start time of 3-6 PM

The first move of the day is the only appointment we book with a set time. The other two slots are just estimates. We may arrive earlier or later depending on how long our other moves take.

Really? You get one sprinter. Thats it! Pack well my friend. We got this.

Yes! Just let us know, if we have an extra person available we will add them to the order.

It sounds like a good idea to try and save space in the van and save you some time packing but actually this is going to be a BIG NO! We need everything emptied and put into boxes or bags

 It’s ok! BAGS are the answer. Just head to the local bodega and grab some of those heavy duty garbage bags (ya know the ones that are flexible and tough) These are life savers when it comes to last second packing!

I wish I had a good answer for this. These are just tricky items to move. You may just want to move them yourselves. Box meets plant, Box always wins!

We totally get it! Moving is stressful, we have been in business for over a decade and we have seen just about everything. We are on your side, we want to get the move done as quickly and safely as possible. Some days are super easy and some days are just insane. We are doing our best to try and keep you happy and your items damage free. Let’s work together! Good vibes are crucial

Yes we can. (Nothing really funny or witty to say here. Its insurance. There is nothing funny about insurance.)

Yes you do! A deposit is required to book your move. The deposit goes towards the final cost of the move and is non-refundable (If you need to change the date/time and give us plenty of heads up we will totally work with you).

Request a quote & find out. DUH.

Yes. Read through everything so that we are all on the same page. This will help us get off on the right foot and set you up to have a good moving experience.

Our rates are pretty solid. Every once in a while if you are super flexible on the time and date of your move, we can hook you up.

Most of the time we can fit everything in one trip, but it really depends on how well you are packed. If you’re not moving that far away from where you are now, we can always make a 2nd trip. Typically we can fit 1 person’s belongings with no problem (unless you’re a hoarder or if you’re loaded and have some amazing apartment filled with antique vintage billion dollar wardrobes.) If you are roomies trying to cram 2 moves into 1, that can sometimes work but please let us know that in the request.

Let’s get real serious for a moment.

Anything fragile, sentimental, or super expensive we suggest putting in a cab or packing it and protecting it yourself. This goes for JEWELRY, PASSPORTS,SAFES & anything you would deem irreplaceable. Prior to your move, please call out any specific items that you are worried about so that we can discuss options.

Please do not leave the apartment until all of your belongings are in the moving van. Take a look around & make sure we have everything.

Moving is a team effort. Double check the hallways on your way out to make sure nothing has been left behind.

If you elect not to purchase movers insurance you receive Valuation Cargo Coverage.

This coverage is included at no additional cost; it provides you with the industry standard of 30 Cents per pound per article for hourly rate.

We can combine your move and keep you on the clock, but the most time consuming part of the move is packing the van. If we get your stuff, then grab your roommate’s stuff, we end up packing, unpacking, and repacking – which is very time consuming. If this is still the way you want to go, we can grab your stuff drop it off at the new joint and then go grab roomie’s stuff. Thats how we do it. We will not bend on this!

We are not a taxi service. Jump on the train or call a car service.

We know you are on the clock. We know we are paid hourly. Trust us – we want to get the job done as quickly as possible too! We do multiple jobs a day, so we usually have somewhere to be after we’re done with your move. Please, do not hover while we are working. More often than not, it just slows things down and makes us feel uncomfortable. Not trying to sound rude, but please let us work. Following us around is no BUENO but if you want to chill at the van and make sure we don’t get a ticket or hang out in the lobby so some weirdo doesn’t run off with a box of your underwear, thats totally cool!

Actually, no. We need that TV in a box. I have nothing funny to add because recently a TV was not in a box and we took a big pot hole while driving and that TV done got smashed to pieces. NOT GOOD.

Stop being creepy and just let us work. (Code for find us on INSTAGRAM & not so secretly stalk us.)

HUGE

I cant wait to tell you the story when we are doing your move. Sometimes people are jerks.

Nah…….Do not be a P.O.S. Take the time to pack your stuff. We know it’s time consuming but the more time you take to pack, the less time it takes us to do your move. It will save you money in the end. If you need boxes, call our friends at Gorilla Bins – 347.699.2467. We highly recommend them!

For the most part, it’s best if you just stay out of our way and let us work. Plan on the move taking longer than 2 hours, and get super pumped if we can get it done in two. If you are moving in/out of some sort of 5 floor walk up, maybe we will let you help. The best way to help save time, is to be super prepared and well packed when we arrive. Again, we highly suggest Gorilla Bins. They make the move so much easier for everyone.

We are driving a very big and heavy van. We drive slowly. Chill out. We are not at the bar getting a drink, we did not make a pit stop at Shake Shack. We are working. We are driving carefully and making sure that your stuff arrives to your new place in one piece.

Well, you should have measured it. We will try our hardest to get it in. We know the angles to finagle it, but sometimes things just do not fit. If we can’t manage to make it fit, we recommend calling The Couch Doctor at 516.328.8234. He can make miracles happen.

We went big time, what can I say?!

Me too. Buy a mattress cover because we don’t provide them. (Amazon.com or Home Depot)

In most cases no, in some cases MAYBE. You’re welcome to do it before we arrive but this is a service we do not provide. As mentioned, we have blankets for the furniture such as desks, TVs, mirror, art, but covering the couch is your responsibility. If you really want us to wrap the couch let us know via email and I will see what we can do. Cool?

Very chill! Just remember water for the crew is a guaranteed mood changer…or Modelo.

The Strokes

A Good tip is typically 50-100 each person (Gratuity should be handed to each mover individually).

A Legend tip is 100 and above (The Lou Moves You tip record is 350 a person).

I am really sorry but…. not really. Feel free to ask us 444 questions. Thats totally fine but booking your move is kind of important. You should read the email in its entirety. It’s not an email from Urban Outfitters, you are not skimming for deals on over-sized ALF T-shirts. We keep it as simple as possible. I want you to be informed. No funny business.

Yes, a bin system will save you and your movers a ton of time. We highly suggest Gorilla Bins (They are the day one homies, Their owner is also named Lou but its not me) also good is Bin It!

Any size bin boxes work for us.

If you choose to do cardboard boxes make sure to keep ’em to small and medium, the large and XL ones tend to be over packed and bust open. Box weight should be 30 pounds or less

If you are handy, take apart your bed frame before we arrive! It saves us time which in turn can save you money. Any prep work you do beforehand will speed up the move.

If you have a TV console that has removable shelves, take those shelves out

If you have a dresser with removable drawers, keep those drawers in

Do you have a table where the legs come off? take em off

Now if you are not handy, dont stress out we can do most of this stuff for you!

just try to let us know in advance

If you have a mattress cover pop it on before we arrive, if you dont have one no problem

If you have one and just want us to pop it on just let one of the crewmembers know!

Got plants? maybe try to move them yourselves or in an UBER/LYFT?

Box meets plant, box usually wins

Got an AC? Make sure you drain it before we move it. Pop the sucker into the tub and get all that water out that way when we pick it up we dont get gross dirty ac water all on us or your stuff or even worse the stairs. SLIPPERY STAIRS…NO GOOD